Mega63 Privacy Policy — Personal Data Protection for Malaysian Members

1. Introduction

This Privacy Policy ("Policy") is published by mega63 ("we", "platform") to explain our practices for managing the personal information of users on the mega63.bet platform in Malaysia. This document has been prepared in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) in force in Malaysia.

By registering a mega63 account, you confirm that you have read, understood, and agreed to this Privacy Policy. We encourage you to read this document carefully in full, as it explains your important rights regarding your personal data on the mega63 platform.

Mega63 operates with a firm belief that privacy is more than regulatory compliance — it is a mark of respect for every member who entrusts us with their personal information. We do not take that trust lightly.

2. Personal Data We Collect

Mega63 collects only the data genuinely necessary to deliver effective, secure, and legally compliant services. The data we collect falls into several categories:

A) Data You Provide Directly

• Registration information: Full name, Malaysian identity card number (MyKad/Passport), date of birth, gender.
• Contact information: Malaysian mobile number, active email address.
• Financial information: Bank account number, e-wallet account number (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) — for deposit and withdrawal processing purposes only.
• Verification documents: A copy of your MyKad or passport requested during the KYC (Know Your Customer) process.

B) Automatically Collected Data

• IP address and general location data (state within Malaysia).
• Device type, operating system, and web browser used.
• In-platform activity records: matches watched, bets placed, and games played.
• Financial transaction records: the date, time, amount, and method of each deposit and withdrawal.
• Cookie and session data — for authentication and an improved user experience.

3. How We Use Your Data

Mega63 uses members' personal data solely for lawful and necessary purposes. The primary uses of your data are as follows:

• Account management: Creating and managing member accounts, verifying identity, and processing new registrations.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), as well as withdrawals of winnings to your account.
• Service delivery: Enabling you to access and use all mega63 platform features, including Sports Betting (football, badminton, cricket), Live Casino games, slots, and Virtual Sports.
• Customer support: Processing and responding to your enquiries, complaints, and support requests in Malay.
• Security and fraud prevention: Detecting and preventing fraudulent activity, hacking, multiple account usage, and unauthorised access.
• Legal Compliance: Fulfilling reporting and verification obligations required under Malaysian law, including anti-money laundering (AML) regulations.
• Platform improvements: Analysing usage patterns to improve mega63's features, performance, and overall user experience.
• Service-related communications: Sending important notifications related to your account, security, transactions, and policy changes.

4. Sharing Your Data with Third Parties

Mega63 does not sell, rent, or trade members' personal data to any party. However, there are limited circumstances in which we share personal data with specific parties for legitimate purposes:

A) Trusted Service Providers

Mega63 works with a number of third-party service providers who assist us in running our platform operations. These include:

• Malaysian payment service providers (transaction processors including Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others).
• IT and cybersecurity service providers.
• Casino gaming software and Sports Betting platform providers.

All of these service providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.

B) Legal Requirements

Mega63 may disclose members' personal data when required by Malaysian law, a valid court order, or a request from a law enforcement agency with appropriate jurisdiction.

5. Cookies & Tracking Technologies

Mega63 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the mega63 platform cannot function properly. This type of cookie cannot be disabled.
• Performance & Analytics Cookies: We use these cookies to understand how members use the mega63 platform — which pages are visited most often, where users encounter difficulties, and so on. This information helps us continuously improve the platform. All such data is anonymised.
• Preference Cookies (Functional): These cookies store your preferences — such as language, display settings, and notification options — so you don't have to reconfigure them each time you log in.

6. Data Security Measures

Mega63 takes security infrastructure seriously to protect the personal data of every member. The technical and organisational security measures we implement include:

• Encryption in Transit: All communications between your device and mega63's servers are secured using TLS 1.3 (Transport Layer Security) with AES-256-bit encryption.
• Encryption at Rest: Sensitive data such as passwords and financial information is stored in encrypted form on our servers — unreadable even by mega63 staff.
• Tiered Access Controls: Only mega63 staff with a clear business need and who have passed background checks are permitted to access member data. All access is logged and audited.
• 24/7 Monitoring: mega63's automated monitoring system continuously scans platform traffic to detect and block any suspicious or abnormal activity.
• Regular Penetration Testing: mega63 conducts regular security assessments, including penetration testing by independent cybersecurity firms, to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): mega63 offers two-factor authentication for all member accounts as an additional layer of protection.

7. Data Retention & Deletion

Mega63 retains your personal data only for as long as necessary for the purposes outlined in this Policy or as required under Malaysian law:

• Active account data is retained for the duration your account remains active, plus an additional period as set out in our data retention schedule (see Section 2).
• Financial transaction data is retained for 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Once the retention period expires, data will be securely deleted or anonymised using industry-standard methods.

8. Your Personal Data Rights

Under Malaysia's PDPA and mega63's commitment to privacy, you have the following rights regarding your personal data:

9. Protection of Children's Data

The mega63 platform is intended for individuals aged 18 and above only. mega63 does not knowingly collect any personal data from individuals under the age of 18.

If you are a parent or guardian who believes your child under the age of 18 has registered a mega63 account, please contact us immediately at support@mega63.bet. We will take prompt action to close the account and delete all associated data.

10. Amendments to This Privacy Policy

Mega63 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When we make material changes to this Policy:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Members will be notified via an in-platform mega63 notification or their registered email address at least 14 days before any changes take effect (for material amendments).
• Continued use of the mega63 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.

We encourage you to check this page from time to time to stay informed about how mega63 protects your personal information.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how mega63 handles your personal data, our privacy team is here to help:

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe mega63 has violated your privacy rights under PDPA 2010.